FAQ | Order Issues

How do I know my order was successfully placed?
You should receive an order confirmation in your email inbox within 30 minutes. If you did not receive any order confirmation, it is likely that your order was not placed.

Where can I check the details of my order?
In your confirmation email, click "View your order". You may log in with your email and order ID to view and check your order details. Alternatively, you may use our chatbot located on the bottom right of this page to check on your order.

Can I make changes to my order?
Any amendments to your order must be made at least 72 hours before delivery date. Please reach out to us via Whatsapp to enquire.

Can I change the delivery date or time?
For fresh flowers, any change in delivery date must be made at least 72 hours before the original delivery date. Please contact us via Whatsapp to enquire. We will not be able to change the delivery date if flowers have been prepared and delivery agents have been booked.

Can I cancel my order?
Orders can not be cancelled after payment. 

However, we will be happy to change the delivery date for you and fulfill the order at a later date. Changes to delivery date for fresh flowers must be made at least 72 hours before original delivery date.

I can't find what I need on your website.
Feel free to reach out to us via Whatsapp.