FAQ

How do I know my order was successfully placed?
You should receive an order confirmation in your email inbox within 30 minutes. If you did not receive any order confirmation, it is likely that your order was not placed.

Where can I check the details of my order?
In your confirmation email, click "View your order". You may log in with your email and order ID to view and check your order details.

Can I make changes to my order?
Any amendments to your order must be made at least 72 hours before delivery date. Please reach out to us via Whatsapp to enquire.

Can I change the delivery date or time?
For fresh flowers, any change in delivery date must be made at least 72 hours before the original delivery date. Please contact us via Whatsapp to enquire. We will not be able to change the delivery date if flowers have been prepared and delivery agents have been booked.

Can I cancel my order?
Orders can not be cancelled after payment.
However, we will be happy to change the delivery date for you and fulfill the order at a later date. Changes to delivery date for fresh flowers must be made at least 72 hours before original delivery date.

I can't find what I need on your website.
Feel free to reach out to us via Whatsapp.

What are your delivery charges?
Delivery is free for all orders.
If required, re-delivery fee will be an additional $25.

What are your delivery dates?
We deliver daily from Monday to Sunday, with exception of some blocked out dates.
Orders must be placed 3 days in advance. For urgent orders, feel free to reach out to enquire and we will do our best to accommodate.

What are your delivery time slots?
We have 3 delivery time slots: [10am to 2pm], [2pm to 6pm], and [6pm to 10pm].
If you require the delivery at a smaller window (e.g. 12pm-2pm), please reach out to us via WhatsApp to enquire before ordering.

Can you deliver at a time outside of the delivery time slots?
We will be happy to try to accommodate to your preferred time if required! Reach out to us via WhatsApp to enquire. Please note that an additional fee may be required.
Alternatively, you may opt for kerb-side pickup or arrange your own courier.

Can I collect the flowers from your studio?
Yes, kerb-side pick up is available but appointment must be made before you drop by. Our address is along Upper Paya Lebar Road. Please reach out to us via WhatsApp to enquire before placing an order. 

Can I arrange for my own courier to pick up and deliver the flowers at my preferred time?
Yes, you can choose to arrange your own courier at your own cost if you want to receive the flowers at your preferred time, including hours outside of our delivery hours. Our address is along Upper Paya Lebar Road. Please reach out to us via WhatsApp to enquire and make arrangements before placing an order.

General Delivery Instructions

For delivery, please ensure that someone will be available to receive the flowers. Our delivery agents will leave the flowers at a sheltered doorstep if no one can be contacted upon arrival.

If item is a gift, please ensure gift recipient's contact number provided is correct. They will only be contacted if nobody is available to collect the flowers.

Orders may be cancelled if delivery address provided has restricted access (e.g. offshore islands, military facilities, airport/airbase etc, hospitals.). If unsure, please contact us before placing an order for us to check with our delivery agents.

Failed deliveries
In the unlikely event of a failed delivery (e.g. due to incomplete address. inaccessible delivery address or lack of sheltered/safe place to leave the flowers when recipient cannot be reached etc), you may arrange for either a) a re-delivery at a fee of $25, b) self-collection at our studio or c) arrange your own courier to pick up and deliver the flowers (e.g. grab express) at your own expense.
Alternate delivery/collection arrangement must be arranged within 24 hours of original delivery time slot to ensure freshness of flowers.

Can I change the delivery date?
We understand that plans can change! Reach out to us via WhatsApp to make arrangements. For fresh flowers, changes to delivery date must be made at least 72 hours before delivery.

• To help your fresh flowers last longer, avoid prolonged exposure to direct sunlight, heat and constant drafts.
• All bouquets will come with a care card with additional instructions on how to care for your fresh flower.

1. Avoid long hours of direct sun as it will cause the preserved or faux blooms to fade in colour over time.
2. Use a clean brush to gently remove any dust to prevent dust from accumulating.
3. For preserved or dried flowers, keep in a dry spot at home as humidity may cause mould to grow on the natural blooms. Do not place in toilets or kitchens, or near humidifiers.
4. Avoid excessively touching the preserved or dried flowers.

Damage to flowers
We endeavour to deliver fresh, beautiful flowers. We will ensure flowers are fresh and undamaged at the point of handing the flowers to our delivery agents. We use costlier express delivery to deliver the fresh flowers from our door directly to yours without stops in between. However, in the unlikely event that the flowers are damaged by the delivery agents, please do not accept the flowers from them. Take a photo and send it to us immediately.
We will not be responsible for flowers that are damaged after delivery is complete.