FAQ | Others

Damage to flowers

We endeavour to deliver fresh, beautiful flowers. We will ensure flowers are fresh and undamaged at the point of handing the flowers to our delivery agents. We use costlier express delivery to deliver the fresh flowers from our door directly to yours without stops in between. However, in the unlikely event that the flowers are damaged by the delivery agents, please do not accept the flowers from them. Take a photo and send it to us immediately.

We will not be responsible for flowers that are damaged after delivery.