FAQ | Delivery

What are your delivery charges?
Delivery is free for all orders.
If required, re-delivery fee will be an additional $25.

What are your delivery dates?
We deliver daily from Monday to Sunday, with exception of some blocked out dates.
Online orders must be placed 3 days in advance. For urgent orders, reach us via WhatsApp to enquire (we rarely say no).

[Read: Why is there a lead time for our fresh flowers bouquets?]

What are your delivery time slots?
We have 3 delivery time slots: [10 AM to 2 PM], [2 PM to 6 PM], and [6 PM to 10 PM].
If you require the delivery at a smaller window (e.g. 12 PM-2 PM), text us via WhatsApp to enquire before ordering.

Can you deliver at a time outside of the delivery time slots?
We will be happy to try to accommodate to your preferred time if required! Reach us via WhatsApp to enquire. Please note that an additional fee may be required.
Alternatively, you may arrange your own courier.

Can I arrange for my own courier to pick up and deliver the flowers at my preferred time?
Yes, you can choose to arrange your own courier at your own expense if you want to receive the flowers at your preferred time, including hours outside of our delivery hours. Please reach out to us via WhatsApp to enquire and make arrangements before placing an order.

General Delivery Instructions
For delivery, please ensure that someone will be available to receive the flowers. Our delivery agents will leave the flowers at a sheltered doorstep if no one can be contacted upon arrival.

If item is a gift, please ensure gift recipient's contact number provided is correct. They will only be contacted if nobody is available to collect the flowers.

Orders may be cancelled if delivery address provided has restricted access (e.g. offshore islands, military facilities, airport/airbase etc, hospitals.). If unsure, please contact us before placing an order for us to check with our delivery agents.

Failed deliveries
In the unlikely event of a failed delivery (e.g. due to incomplete address. inaccessible delivery address or lack of sheltered/safe place to leave the flowers when recipient cannot be reached etc), you may arrange for either a) a re-delivery at a additional fee of $25, or b) arrange your own courier to pick up and deliver the flowers (e.g. grab express) at your own expense.
Alternate delivery/collection arrangement must be arranged within 24 hours of original delivery time slot to ensure freshness of flowers.

Can I change the delivery date?
We understand that plans can change! Reach out to us via WhatsApp to make arrangements. For fresh flowers, changes to delivery date must be made at least 72 hours before delivery.